Refund Policy
At Zulys Bakery Cafe Bistro, we take pride in offering fresh, handcrafted pastries, croissants, and coffee made with care and quality ingredients. Due to the nature of our products, all food and beverage sales are final.
Food & Beverage Items
Because our items are made fresh daily and are perishable, we do not offer refunds or returns on food or drink purchases. We encourage customers to review their order before completing their purchase.
Order Accuracy
If there is an issue with your order, such as receiving the incorrect item, please notify our team immediately at the time of purchase or upon pickup. We will gladly correct the mistake or provide a replacement when appropriate.
Quality Concerns
Customer satisfaction is very important to us. If you are not satisfied with your purchase due to a quality concern, please contact us or visit us in-store as soon as possible. We will review each situation individually and work to make it right.
Custom Orders & Cancellations
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Custom orders (including cakes, pastries, and catering) require advance notice and may require a deposit.
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Deposits are non-refundable unless otherwise stated in writing.
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Cancellations or changes must be requested within the timeframe specified at the time of order.
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Due to the nature of our products, all sales are final.
Allergens & Food Disclaimer
Our products may contain or come into contact with common allergens including but not limited to nuts, dairy, eggs, soy, and gluten. While we take precautions, we cannot guarantee an allergen-free environment. Customers are responsible for informing us of any allergies prior to ordering.
Contact Us
If you have any questions, please get in touch with us at:
📧 info@zulysbakery.com
📍 Zuly’s – Texas, United States